Find out which domains you want to register, and if they’re available, complete the purchase process. Is the domain already taken? No problem! Choose another domain name or change the domain’s TLD. Follow the guide at how to register a domain or how to purchase hosting and a domain
Support
Technical and commercial support every day including Saturday and Sunday
General information
Our headquarters
Via R. Meinardi 8c, Collegno
(TO) 10093 Italia
Email addresses
Ticket support
MON – SUN (24/7/365)
Commercial chat
MON – SUN (24/7/365)
Send us a message
Frequently Asked Questions (FAQ)
You can get the answer to your question by consulting our FAQ Portal which is the most complete Hosting portal on the web; you will have the opportunity to learn how to solve problems with your site, you will also be able to learn how to professionally use the tools we offer such as cPanel
Frequently asked questions about Hosting and Domain
Hosting and Domain are essential to be able to publish a website and are often sold together, so if you are creating your website from scratch you need to purchase both the Web Hosting service and the Internet domain, follow the guide on how to buy hosting and domain
If you already own an internet domain and you do not intend to transfer it to Xlogic Hosting, you can purchase only the Hosting service from us to point to the domain after changing the Name Servers from the domain’s DNS panel, follow the guide on how to purchase only the Hosting service
To transfer a domain to Xlogic Hosting, you must request the authentication code from your current provider. You must also ensure that the domain is not protected by Whois, is not blocked (locked), and has not expired, otherwise it cannot be transferred. The domain transfer will take a maximum of 5 days, during which you will receive a confirmation email from the registrar, which you must confirm. For more information, see the domain transfer page.
The system will send you several emails before the expiration date reminding you to renew your services. For your hosting plan, a proforma invoice will be automatically issued, and for your domain, you’ll receive an email with a link to generate the proforma invoice.
You have 30 days from expiration to renew the domain by paying both the renewal and unlocking fees, which vary based on the extension. After 30 days, the domain may be permanently blocked and no longer renewable, requiring you to wait for the Registrar to release it before re-registering.
If the domain is in the Redemption Period, Pending Delete, or Quarantine status, Xlogic Hosting will require an additional unlocking fee.
Frequently asked questions about Billing
You can pay via PayPal, Apple Pay, Google Pay, credit card or via bank transfer (you will find the details in the next section).
Bank: Unicredit
Name: Xlogic SAS di Belfiglio Mattia & C.
IBAN: IT 94 W 02008 30415 000102539943
In the “Reason for Payment” field, please include the invoice reference number; the service will be activated or renewed upon receipt of payment.
NB: For non-European countries, only PayPal or credit card payments are accepted.
To pay the proforma invoice, you will need to log in to your customer area; below is the guide on how to pay the invoice on Xlogic
The invoice in your Customer Area is not a valid tax document. You will receive the electronic invoice within the legal deadlines via the channel indicated in your profile (Unique Code or PEC). If you have not specified a channel, you can view it directly in the dedicated area of the Revenue Agency.
Frequently asked questions on the Customer Area
To access the Customer Area, you will need to log in using the credentials provided during activation.
If you need assistance or more information, you can consult the complete guide here: How to access the Customer Area.
If you need assistance, you can open a support ticket directly from the Customer Area. For a step-by-step guide on how to proceed, see this link: How to open a ticket on Xlogic.
If you’ve forgotten your password, you can reset it yourself by entering your email address at this link: Password Recovery.
However, if you don’t even remember the answer to your security question, you’ll need to contact us to request its removal.
Regulations and Promotions
Website Support: Read the (TOS) under item 2.3 – Any form of technical assistance to the customer regarding programming and/or site management issues is excluded.
WordPress Support: If you have a WordPress Hosting plan, you will be entitled to basic WordPress support for your website from our technicians.